The Practice is continuously trying to develop ways to make the patient contact with the Practice as seamless as possible.
Our aim is to improve the method in which we deliver our services to our patients. In order to do this, the Practice has introduced a signposting system for appointments. This is to ensure that patients are seen by the most appropriate member of the clinical team based upon medical needs and condition at the time.
When appointments are being booked Administration staff will allocate the appointment to the most suited person depending upon your need at the time. It is therefore very important when asked, that you provide the Administration staff with an idea as to what the appointment is for, in order to expedite your care with the most appropriate person. Our Administration staff are not prying; they are working under our explicit instructions, and are bound by the same code of confidentiality as the clinical staff. Please help them to help you.
We would wish to re-assure our patients that the Doctors work very closely at all times with all clinical staff and are fully involved in every aspect of your medical care.
We operate an appointments system called Advanced Access. Appointments can be made by telephone or at the Health Centre during opening times. We have a fully trained staff who deal with enquiries. They will offer a range of services. This includes:
- Same day appointments (to help with new illnesses)
- Pre-bookable appointments (to meet with your usual doctor, when you are both available)
- Telephone consultations (to ask the doctor about an on-going problem or query)
- Nurse practitioner appointments (a new minor illness)
If you need to see a doctor urgently you will be advised to see our duty doctor.
The practice operates a computerised appointment system. To ensure the doctor knows that you have arrived for your appointment you MUST check in at reception.
These will be dealt with promptly. Telephone 474841 and give as much information to the receptionist who will relate the details to the duty doctor.
Minor Illness Service
The Minor Illness Clinic is an appointment based service provided by nurses who have additional training in dealing with conditions such as coughs, colds, sore throats, rashes, diarrhoea and vomiting. The nurse is also available for telephone consultation appointments where you can ask for advice over the phone.
Telephone: 0345 013 0710.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If you are more than 10 minutes late for your appointment with the Doctor then you will be asked to make another appointment