Rights and Responsibilities

Our responsibility to you:

  • smiling_patientPeople involved in your care will give you their names and ensure that you know how to contact them. The surgery should be well signposted and the doctors’ or nurses’ names are indicated on their surgery doors.
  • We run an appointment system in the practice. You will be given a time at which the doctor or nurse hopes to be able to see you. You should not wait more than 20 minutes in the waiting room beyond your appointment time, if this happens please contact the main reception who will investigate the problem.
  • You will have access to a doctor rapidly in case of an emergency, the same day in cases of urgency. We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the surgery.
  • We will try to answer the phone promptly and we will ensure that there are sufficient staffs available to do this. You can book a telephone appointment to enable you to talk to the doctor.
  • Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious and cultural beliefs.
  • We will give you full information about the services we offer. Every effort will be made to ensure that you receive the information, which directly affects your health and the care being offered.
  • The practice will offer patients advice and information on steps they can take to promote good health and avoid illness.
  • You have the right to see your health records subject to imitations in the law. These will be kept confidential at all times.

Your responsibility to us:

  • Please let us know if your change your name, address or telephone number.
  • Please do everything you can to keep appointments. Tell us as soon as possible if cannot, otherwise other patients may have to wait longer.
  • We need help too. Please ask for home visits by the doctor only when the person is too ill to visit the surgery.
  • Please keep your phone call brief and avoid calling during the peak morning time for non-urgent matters.
  • Test results take time to reach us so please do not ring before you have been asked to do so.
  • We ask that you treat the doctors and practice staff with courtesy and respect.
  • Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice. Please act upon it.
  • Please ask if you wish to see your doctor.
  • Violent and abusive behaviour towards any member of staff will not be tolerated. We reserve the right to remove such patients from our list.

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